Training T & C's

TERMS & CONDITIONS OF BOOKING

The cost of the courses as detailed above all includes VAT at the applicable rate.

Your place on the course will not be confirmed until cleared funds and a completed registration form have been received. Full payment (where a credit agreement has not been entered into) is required before or on the morning of the course, except where your course starts on a weekend where full payment will be required the previous working day; without full payment you will not be able to start the course. You may make as many payments as you wish between the time you pay your deposit and the time the final balance is due.

Alternatively you may wish to apply for finance, in such a case a deposit will still be required as detailed on the payment page. In such cases Eternal Beauty (UK) Ltd will reserves the right to undertake credit checks through Experian (The Credit Reference Agency) and use sufficient information to assess your application. This may involve the use of public information that a credit reference agency may hold about you. The credit reference agency will add details of the search and your application to their record about you whether or not your application proceeds. This and other information about you may be used to make credit decisions about you and undertake checks for the prevention and detection of money laundering.

In the event that your application for finance is not approved you will have 7 Days from the time you are notified to decide whether to pay the balance in full by other means, or to receive a refund in full of your deposit. Once the period of 7 days has elapsed Eternal Beauty (UK) Ltd will assume you wish to continue enrolment and your deposit will become subject to our normal cancellation policy.

In the event that one of our trainers is travelling to your salon or studio and travelling costs are being charged, these will be due at the time the deposit is paid. No travel arrangements will be booked or confirmed until the credit check has been processed. If after the credit check has been processed you change the date of the training or cancel (in line with our cancellation policy) then you will only receive the proportion of the travel costs that we are able to recover; in the event that we are unable to recover any costs then no refund will be provided.

If your finance application is approved and deposit paid you will need to have completed a Direct Debit Mandate to allow us to collect monthly payments

Once we have processed your booking we will issue a booking confirmation to the email address provided or a letter to the address on the enrolment form along with instructions on getting to the venue and details of the hotel (if applicable)

Payment can be made by Credit/Debit Card, PayPal or Cheque (made Payable to Eternal Beauty (UK) Ltd). In the event that you pay by cheque your place on the course will not be confirmed until the cheque has cleared. You are also able to pay by BACS – please contact us if you wish to pay by this method.

Course attendance and getting to Eternal Beauty's training centre in Taunton is the responsibility of the student.

Eternal Beauty will provide a start-up kit on the first day of the course which will be yours to keep and use during the duration of the course. The contents of the kit can be supplied on request. Please note that from time to time we will alter the contents of the kit due to circumstances beyond our control such as the discontinuing or replacement of certain products.

Eternal Beauty will make every endeavour to meet any special requests that have been notified in advance on the booking form.

If you require us to come to you o complete your training then we will endeavour to ensure that your studio or salon is suitable by asking the questions needed. If you confirm to us that it is suitable based on our requirements as discussed prior to booking and our trainer arrives to find that it is not as discussed then they will not be able to complete your training.

We will try to rearrange your training when you have a suitable place to be trained, however you will be liable to pay another travelling fee and we will not be able to refund the initial charge.

Cancellation

In line with the Consumer Contracts Regulations (formerly the Distance Selling Regulations) you will have period of 14 Days following the payment of your deposit (which forms the start of the contract between us) to cancel your booking and receive a full refund of the deposit amount.

Following the cancellation period we will be happy to move your course to another date that is suitable but will be unable to provide a refund of the deposit paid.

Please note that where travel and subsistence charges have been applied, where non-refundable travel arrangements have been made such as flights or train tickets this cost will not be refunded as they do not make up part of the course deposit.

All notice of your wish to cancel must be received in writing to [email protected]

If you fail to attend the course on which you are booked and have not given prior notice to Eternal Beauty then no refund will be made and no transfer will be allowed.

While Eternal Beauty (UK) Ltd offers training and certification on a Professional Beauty Direct accredited course we are unable to offer advice or guidance on the practice of SPMU in your area. It is your responsibility to contact your local environmental health officer or licencing department for local policies and procedures and to ensure that this course is suitable to obtain a licence from your local authority.

Eternal Beauty (UK) Ltd reserves the right to cancel courses for circumstances outside of our control. In the event of this students will be notified with as much notice as possible and either offered a) a place on a future course, or b) a full refund of any course fees paid. Likewise Eternal Beauty (UK) Ltd reserves the right to relocate a course to a different venue should circumstances beyond our control dictate. Notice will be given to students as soon as is practical.

Photographs will be taken during the course which Eternal Beauty (UK) Ltd reserves the right to use for advertising and social media purposes. If you do not wish for your photographs to be used in this manner please email us at [email protected] prior to your course training date to advise us.

All information that we hold concerning you will be held and processed by Eternal Beauty strictly in accordance with the provisions of the Data Protection Act 1998 (ICO Registration Number ZA049777)

Such data will be used by the organisation to administer our relationship with you as a customer. We will not, without your consent, supply your name and addresses to any [other] third parties except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by operation of law.

As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact our Data Protection Officer at Poplar Cottage, Ebdon Road, Wick St Lawrence, BS22 9NY.