postal services

We have tried to put together a comprehensive guide of the postal services that we use, and what you can expect from each service level; all times stated here (unless for a guaranteed service) are just a guide as given to us by the postal company.

royal mail tracked 48

This is our default postage method and how we send out all of the orders that select the free option.

We dispatch all orders received by 3.45pm on the same day and Royal Mail aim to deliver within 2-3 Working Days.

There is full tracking available on the Royal Mail website

We are unable to investigate lost mail, or send out replacement items before 7 days has elapsed. 

Royal Mail Tracked 48 is not a guaranteed service 

royal mail tracked 24

This is available for a small fee per order.

We dispatch all orders received by 3.45pm on the same day and Royal Mail aim to deliver within 1-2 Working Day.

There is full tracking available on the Royal Mail website

We are unable to investigate lost mail, or send out replacement items before 7 days has elapsed. 

Royal Mail Tracked 24 is not a guaranteed service

tracked services with a signature

For a small additional cost, we also offer Tracked 48 & Tracked 24 with a signature on delivery.

This option makes no difference whatsoever to the delivery speed, but instead just means that the postie will have you sign for your parcel before they'll let you have it.

If you do not opt for this additional feature (which of course you are under no obligation to) then in the event that the tracking says the item has been delivered but you say it hasn't then we will need to raise a claim with Royal Mail Before we are able to send out a replacement.

Please be aware that part of this claim process will involve an investigation and Royal Mail will probably contact you to complete some paperwork stating that you have not received the order.

 

royal mail special delivery 1pm

This is a guaranteed next day service. If ordered by 3.45pm your order will be sent out and will be guaranteed for the next working day before 1pm.

There is an additional charge for this service which can be selected at the checkout. If your order is more than £200 we will also send it out Special Delivery 1pm.

Please note that Saturday and Sunday are not working days.

If you order on a Friday, Royal Mail will sometimes attempt delivery to residential addresses on a Saturday but this is not guaranteed.

If you require guaranteed Saturday delivery you must order before 3.45pm Friday and select Saturday Service from the drop-down options at the checkout as there is an additional charge for Saturday Guaranteed.

royal mail special delivery 9am

This is a guaranteed next day service. If ordered by 3.45pm your order will be sent out and will be guaranteed for the next working day before 9am. 

There is an additional charge for this service which can be selected at the checkout.

Please note that Saturday and Sunday are not working days.

If you order on a Friday, Royal Mail will sometimes attempt delivery to residential addresses on a Saturday but this is not guaranteed.

If you require guaranteed Saturday delivery you must order before 3.45pm Friday and select Saturday Service from the drop-down options at the checkout as there is an additional charge for Saturday Guaranteed.

Royal Mail say that they will attempt to delivery pre 9am orders from 7am onward so it is important that you are up and about and waiting for the postman as they have a habit of not knocking too loudly if they are early.

international delivery

We use a combination of services for international delivery. Where available, we will use the following Royal Mail services in order of preference:

  • International Tracked
  • International Tracked & Signed
  • International Signed

The service we use will depend on what service is available to your country.

Most services have a 5-7 day delivery time however to certain countries Royal Mail advise to allow 7-10 working days for delivery.

Please remember, that all orders are delivered to the port of entry and you may be responsible for any dutioes or taxes charged by customs.

ups

We will use UPS for next day orders that weigh more than 2kg, or if it is more cost effective for us to do so over using a Royal Mail service.

If you pay for a 1pm Guaranteed service and your order weighs more than 2kg we will send it out via an Express Saver service which is guaranteed before 12 midday.

All UPS deliveries will require a signature on Delivery

We are happy to provide a quote for a UPS International Service on request.

other couriers

Of course, if you use your own courier, or have a preferred courier, we are happy for you to make your own arrangements for your order to be collected.

We will package the order sufficiently ready to have it collected, but it is up to you to make all the other arrangements.