Terms & Conditions

Postage

All our orders come with free Royal Mail Tracked 48 delivery although there are other options available including Tracked 24 and Special Delivery Next Day, these options are at additional cost to the buyer and can be selected at the checkout. Details of the postage service available can be found HERE

Credit & Refunds

Please Allow up to 30 days for credits and refunds. All refunds will be issued using the same form of payment used in the original purchase. 

Shipping

For all orders placed before 3.45pm Monday to Friday we aim to dispatch your items the same working day however this is not always possible. You will be notified of any delays to the dispatch of your order by email.

Domestic and International orders are shipped by Royal Mail or UPS

Any other major shipping company can be used upon request, but customer will be responsible for all charges.

If a customer uses their own shipping company or already has an account with any of the companies listed above, they may use that account, but will be responsible for charges and arrangements.

International Orders

All international shipments will be delivered at the port of destination. All customs and clearing arrangements, brokering fees, taxes and duties are the responsibility of the purchaser. Please note Customs issues and charges vary by country. All orders sent internationally will be marked as commercial samples where a customs declaration is required.

Back Orders

Although we keep a large inventory of each product in stock, some occasionally sell out quickly. On the rare occasion that the products you have ordered is out of stock you will be notified as soon as is reasonably possible and given the choice to receive a refund or wait for the product to come back into stock. A timescale for restocking will always be given.

Errors or Ommissions

If an item was sent in error (on our part), please report it immediately and the mistake will be rectified and any returns postage credited in full.

Returns, Replacements & Exchanges

Replacement items are sent only after we have the returned items in hand, unless special circumstances cause us to waive the return requirement. All items returned as faulty will be fully tested on receipt; should an item be found not to be faulty on receipt then it will be returned free of charge but return postage to us will not be refunded. Should an item be defective then a replacement or refund will be offered. Please note that we operate a 14 day returns policy whereby the buyer is responsible for return postage except where the item is found to be faulty. All Returns must be accompanied by a fully completed Returns Form which can be found HERE

Warranties

All machines, foot pedals and power adapters have have a standard Twelve (12) Month Limited Warranty unless otherwise stated. Parts and labour are covered. Eternal Beauty cannot be held responsible for any damage caused by tampering or improper use, or normal wear and tear. Although account information can be retrieved, the original invoice is preferred to insure warranty coverage. Warranties will be valid only on Machines determined to be defective, within the warranty period, and with the original serial number in place.

Eternal Beauty cannot be held liable for any lost income caused by faulty machines and in line with the Supply of Good & Services Act we will provide suitable recourse in the form of a replacement item as soon as is practically possible.

Privacy Notice

Information Collection and Use

Eternal Beauty (UK) Ltd does not store credit card details nor do we share customer details with any 3rd parties

Eternal Beauty (UK) Ltd, a company registered in England and Wales under company number 08475828 and with our registered office at Poplar Cottage, Ebdon Road, Wick St Lawrence, BS22 9NY ("We" or “Us”) are committed to protecting and respecting your privacy. For the purpose of this Policy, Eternal Beauty (UK) Ltd is the data controller and where applicable, the data processor of your information.

This Policy together with any other documents referred to on it sets out the basis of:

  • What personal data we collect and why
  • What we do with your personal data
  • How we secure your personal data
  • How you can change or delete your personal data

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Definitions

‘Site’ - means the public area of eternalbeautyuk.com

‘Service’ - means the restricted area of eternalbeautyuk.com accessible via registration.

‘User’ - means a person who uses our Site or has registered to use our Service.

‘Personal Data’ - means any information that can personally identify an individual.

What Information We Collect

The legal basis in which we process information we collect is in order for us to provide a service to you as a customer and is in our (Eternal Beauty's) legitimate interests which are further explained in ‘How We Use The Information Collected’ section of this Policy.

We may collect and process various forms of information when you use our Site or Service:

‘User-Provided’ Information - When you use our Site or Service, you may provide Personal Data and we as a result, may collect this. Personal data is any form of information that can identify an individual for example, name, email address, mailing address, and credit card or other billing information. Examples of when this information may be provided include, but are not limited to, when you register to our site, subscribe to our services, complete surveys you have consented to and when you have contacted us.

‘Automatically Collected’ Information - If you use our Site or Service we may automatically collect information about your computer, including, where available, your IP address, operating system and browser type. We achieve this by using cookies and other forms of technology. All of the information that is automatically collected is statistical data about our Users browsing actions and patterns. 

‘User Collected’ Information - We may collect personal data to ensure full functionality of the features provided depending on how you, the User, use our Service. For example, we may store names, mailing addresses and contact numbers (amongst other information) of you or your business so we can fulfil any orders that are placed through our Service. For this purpose, Eternal Beauty (UK) Ltd is the data processor. 

How We Use The Information Collected

We use the information that we collect in a variety of ways during the provision of our services and operation of our business, including the following:

Operations

  • To ensure that all the features we provide are available, functional and maintained as per the specifications advertised
  • To carry out our obligations arising from any contracts entered between you and us
  • To carry out any business essential administrative processes
  • To allow you to participate in interactive features of our Service, when you choose to do so
  • To enhance the Service we provide by developing new features, and improving functionality of existing features

Communications

  • To enable our team to provide support to Users when requested or required to do so
  • To enable our team to process any orders that are received in a timely fashion
  • Investigate any issues that arise from using our Service
  • To notify you of any changes to our Service
  • To provide any information you have requested or that we feel may be of genuine interest to you. These include updates about the services we offer, promotions and general business information which may or may not be connected to third parties we work with. You have the right to opt-out of receiving any promotional information as detailed below under ‘Your Rights’ of this policy.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised Service. By using our Site or Service, you agree to the use of cookies. You can find more information about the cookies we use and the purposes for which we use them below:

We use the following cookies:

Strictly Necessary cookies - These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or use a shopping cart. 

Analytical / Performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. These cookies enable us, Eternal Beauty, to monitor the performance of our site (page loading speeds, etc) to ensure that everything is functioning correctly. This also helps us to improve the way our Site works, for example, by ensuring that Users are finding what they are looking for easily.

Functionality cookies - These are used to recognise you when you return to our Site. This enables us to personalise our content for you. For example, greet you by name and remember your preferences within the application.
Targeting cookies - These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find out more information about cookies by visiting https://cookiesandyou.com/.

Analytics

We use Google Analytics to measure traffic to our Site and understand how Users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible. We also use Google Analytics to monitor aggregate information of our website which helps us monitor the performance of features we offer within our Service to ensure full functionality. The information gathered also enables us to improve these features in the future. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties.

By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review. Further information specific to Google analytics and how they secure the data collected can be found here.

How We Store The Information We Collect

When your information is submitted to us, we use it to ensure that appropriate security measures are in place to ensure your information is protected. These safeguards are implemented to ensure that personal data in our possession is not subject to any unlawful forms of processing which include accidental loss, unauthorised access or disclosure. Our Site and Service have Secure Socket Layer (SSL) encryption present amongst other general security measures such as firewalls and password protection to certain areas of our Service. Our employees are trained to ensure that all administrative processes are followed to ensure that your data is handled and processed accordingly. These measures are regularly reviewed to ensure that your personal data is being stored in the most secure way possible.

The data we collect from you may be processed, transferred and stored using various services integral to our business operations. These services may be based in locations outside of the European Economic Area (EEA) and only the essential and necessary data will be provided to them for them to fulfill their purpose. Data may also be processed by a member of staff operating outside of the EEA who works for us. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing.

We have ensured that all services we use to transfer, store and/or process data, in or outside EEA, have been verified to ensure that they are compliant with the European Union’s General Data Protection Regulation (GDPR) and any other respective legal framework that applies to that particular service.

Further to this, we will continually monitor said services to ensure compliance is still being achieved at any given time and the data they hold is stored in a safe and satisfactory manner using the most up to date security measures. We will, to the best of our knowledge, not process, store or transfer any data to any service that does not comply with the GDPR or have adequate security measures in place to protect your personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure Of Information

We will only disclose your information to any third-parties as detailed in this Policy and under the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Eternal Beauty (UK) Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • To facilitate payment (for example, Stripe or PayPal).
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Eternal Beauty (UK) Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • In order for them to provide you with information about goods and services which may be of interest to you.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can do so by contacting [email protected] For more information, please see the ‘Your Rights’ section of this Policy.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Children's Privacy

Protecting the privacy of children is particularly important in data protection. Anyone under the age of 18 is not eligible to use our products or services. We do not knowingly collect any Personal Data of anyone younger than 18.If information has been gathered on a child who is under the age of 18 without parental consent, we will take the appropriate action to ensure it is removed from our system.

If you, as a parent or guardian, discover that your child (under the age of 18) is using our Service without your consent, please notify us at [email protected] and will we take the relevant action to ensure the Personal Data of the child is erased.

Access To Information & Your Rights

We are committed to protecting and respecting your privacy within your account. Under the GDPR, as a User of our Service, you have several rights in relation to your personal data which include:

The right of access - you have the right to know exactly what information we hold about you and how we process it.

The right of rectification - you have the right to have your personal data rectified if it is incorrect or incomplete.

The right to be forgotten - You have the right to have your personal data removed or deleted without a specific reason for doing so. This is also known as ‘the right to erasure’.

The right to restrict processing - an individual's right to block or suppress processing of their personal data. You have the right to block your personal data from being processed.

The right to data portability - you have the right to request the personal data we hold about you for your own use.

As a User, you can access, change and delete certains types of data that we hold about you within your account. If you wish to exercise any of your rights in accordance with the GDPR, please contact us with the specific request using the contact details located under the ‘Contact Us’ section of this Policy. The action taken will be free of charge, provided in an easily accessible format (if applicable) and actioned within 30 days, where possible.

If you have concerns about the way we handle your personal data, you can contact the ICO or raise a complaint by contacting [email protected] and we will investigate accordingly.

Data Retention

We will continue to retain any information collected from a User of our Service as long as the Users account is deemed active. When a Users account is deemed inactive, we will remove information as set out below:

  • If required for financial records in line with UK accounting and taxation laws (for a period of at least 6 years, plus the current year)
  • If deemed necessary due to any legal obligations or regulatory investigations that may arise

In regards to prospective employment with Eternal Beauty (UK) Ltd, by applying for any vacancy through the various channels, you agree to the processing of your personal data that is required in order for us to complete the employment process accordingly and thus, agree to this Policy. If you’re unsuccessful in your application to work at Eternal Beauty (UK) Ltd, we must retain your personal information for 6 months in accordance with UK employer law. After 6 months, we will remove your personal information unless explicitly agreed otherwise. As set out in the ‘Your Rights’ section of this policy, if you wish to correct or request deletion of your information before the 6 month time frame has expired, please contact [email protected] with the relevant request.

Contact Us

You can contact us at any time if you have any questions, comments or requests regarding this Privacy Policy using the following information:

49-50 East Street, Taunton, Somerset, TA1 3NA

[email protected]

Alternatively, you can use the Contact Us page on our site.

Changes To This Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Last edited: 10/05/18

Copyright/Trademark "Biotouch", The Biotouch Logo, Mosaic, Feathertouch, Feather Touch & Instant Soothe are registered trademarks of Eternal Beauty (UK) Ltd