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On Tuesday 3rd October we are having an upgrade to our gas and electric meters. There is a chance of a possible disruption during this time as the supplies to both will have to be switched off.
Our appointment time for the engineer to arrive is between 8am and 10am and we have been informed that the supplies will be turned off for up to 90 minutes from the time the engineer arrives.
If you call and are unable to get through then as soon as we are back up and running we will call back any numbers that have tried to call us or left a voicemail.
We will be unable to process any orders during the time that our supplies are turned off.
We apologise for any disruption this may cause
Because of a change to our Royal Mail collection time we are now pleased to be able to tell you that from 4th September 2017 we are moving our order cut off time from 2pm to 3pm. This means that you now have an extra hour to order all your favourite Biotouch products and SPMU supplies
Here at Eternal Beauty we always strive to ensure we provide quality products at the best price along with outstanding UK based customer service.
We always try to avoid price increases where possible to ensure we remain highly competitive on price, with only two price increases since we started trading in 2013 and our last price increase back in April 2015.
Prior to the referendum to leave the EU, we spent time analysing our pricing structure for the Brexit scenario; We focused on how the decision to leave would affect our prices and more importantly our customers. It was clear that there would likely be some pricing issues around exchange rates between currencies as all of our products are imported from the United States and paid for in US Dollars.
Following the vote, we saw an immediate impact on exchange rates. The exchange rate for USD has suffered in particular, which has a direct impact on the cost prices for everything we sell.
We decided to wait and see if the pound stabilised before making any decision on our pricing. Unfortunately, due to the pound remaining weak and with no sign of any change in the foreseeable future existing pricing pressure have been exacerbated and we have concluded that we have no choice but to adjust our pricing to reflect the additional cost and ensure we remain sustainable; we hope however that despite this increase you will continue to choose Eternal Beauty.
We are not increasing prices on all products, but rather just those listed below. eBay & Amazon pricing will remain at 50p above our phone and website orders to take into account the additional costs of selling on these platforms
We do apologise for the increase, we wish it had been avoidable but would like to thank you again for choosing Eternal Beauty
I know that we have written about this subject so may times, but for customers safety we believe that you can never give this subject enough attention.
We recently wrote an article, excerpts of which were featured in The Guild's Newsletter
Read the full article below:
Counterfeit Pigments, how to spot them, and why you should avoid them
Why do people make counterfeit products, but more importantly why do people buy them?
Counterfeit products can fall into two categories; those that don’t know that they are purchasing counterfeits, and those that do, but in either case the main motivating factor for either scenario is likely to be money, either there is money to be made from the people manufacturing the counterfeits, trading on a well-known brand, or a brand that can command a higher price tag, or money to be saved by the people purchasing the counterfeits.
As a generalisation, those who purchase counterfeit items see it as a victimless crime; they get a product at a much lower price and in the worst case scenario it is not manufactured to the same high standard as an original, or may not last as long but in justification, it also didn’t cost as much as an original. In any case very little regard is given to the brand manufacturers or Intellectual Property owners.
In a recent survey carried out by Eternal Beauty about counterfeit pigments, 23% of those who responded didn’t know if they had ever purchased a counterfeit pigment, it means that the people selling them are looking for a quick profit. Buying them without knowing was the main reason given for purchasing a counterfeit pigment but just behind was that the genuine article was overpriced.
While this sense of getting something cheaper, or even ’beating the system’ may be ‘acceptable’ for a handbag or purse, what about for Semi Permanent Makeup pigments, this isn’t something that may fall apart after a while it is a product that will be placed under the skin, usually on the face, and could have disastrous results for the person on the receiving end.
Often the counterfeit pigments will look just like the genuine article, to the untrained eye at least. The ‘good’ counterfeits have all the same information on the bottle. In the case of Biotouch Pigments they have the logo and the colour on the front, and the ingredients on the back, however just because it has a series of ingredients listed can you really trust that it is accurate; counterfeiters after all are also looking to generate a profit from their crime and coupled with the fact that they cannot sell the counterfeit pigments for the same price as an original they need to make cost savings somewhere, and this is usually in the quality of the materials that are used.
Those knowingly sell the pigments share the same disregard as the people who make them for the health and well-being of the people who have the procedures done.
Of those who responded to our survey, 93% said that they would be worried about safety concerns if they were to use a counterfeit product during a procedure while less than half that amount were concerned with the moral or ethical issue of purchasing counterfeits.
Other than the obvious effects of having an unknown substance tattooed onto your face the effects of the counterfeit pigments are far reaching and ultimately damaging to the brand itself. In the last 4 years alone there have been 4 reports for ‘Biotouch’ products on the European Commission Rapid Alert System, Rapex that lists dangerous products that have been intercepted travelling between countries. The problem is that the pigments that have been reported are not Biotouch products but rather inferior counterfeit products, but anyone reading the reports and the list of risks identified won’t necessarily know that and in turn it has a damaging effect on the Biotouch Brand.
Of the horrors that are identified in the reports some that stand out can be seen in the table below, along with the recommended maximums (according to the EU resolution RESP (2008))
Ingredient (measured amounts in seized pigments)
Maximum levels allowed
As low as is technically achievable
Nickel has a very high allergenic potential and can cause skin irritation and doesn’t really have much place in pigments, but more worryingly is the presence of Aniline in a counterfeit batch of Biotouch Sunset Orange seized in Sweden; Aniline is a toxic compound, yeas you read that correctly, toxic, and has been classified by the US Environmental Protection Agency as a Group B2, probable human carcinogen which is especially scary when you realise that the groups for classification run from A to E, and yet the people who manufactured this product had nothing passing through their mind other than profit.
After reading these reports, we decided that we would purchase some counterfeit products and have them tested by a laboratory. We purchased the pigments from a well-known Chinese wholesale site and paid $40 US Dollars for 8 bottles of one colour; it is understandable that people may feel that the counterfeit will ‘do the job’ as it does represent a huge saving over buying the original products but at what cost?
When the pigments arrived in the post the bottles looked cheap and the printing on the bottles was not of the best quality. The colour of the Olive we had purchased was more of a dark green colour and the lot number was a random string of numbers instead of the date format that always appears on the sides of genuine Biotouch pigments.
We sent samples off to the lab, and to make the tests fair and to be able to make a comparison we also sent a genuine product to be tested side by side.
This would allow us to make a fair assessment of quite how bad the counterfeits really were, although we had an idea based on a simple visual assessment.
We had the pigments tested for the presence of Mould, Yeast and Bacteria as well as a full De-formulation in which the lab broke the pigments down to their individual components and identifies what percentage they were present in.
For those who are unfamiliar with Biotouch pigments, they come in a few ranges and are made up of a glycerine base with a colour pigment, the amount of glycerine and colour varies between ranges.
On receiving the results they were not nearly as bad as the pigments that had been reported on the Rapex system, but they were not anywhere close to the original pigments in terms of percentage of ingredients.
The genuine Biotouch Olive pigment contained 48% glycerine and 19% water as a base (percentage by weight) while the counterfeit pigment contained only 8% glycerine but a massive 66% water; regardless of what other ingredients the counterfeit contained it is obvious that this pigment is not going to be retained in the skin if it is used. The genuine then contained the ingredients that give it its colour; Chromium Oxide, Iron Trioxide and Titanium Oxide while the counterfeit pigment only contained one of the same colourants, Iron Trioxide, however the counterfeit had less than half the amount than was in the original.
The counterfeit also contained Silicon Dioxide, which is generally used as an anti-caking agent and is the same substance that comes in the little bags to absorb moisture. While it does not have any associated health risks it is also means that the pigment doesn’t have the correct colour that it should. The counterfeit also contained Sodium Chloride which is not harmful but again has no colouring properties and is not found in the genuine article.
More worryingly in our test results was 5% of a dye that was not able to be identified with the labs standard testing; while we have no current proof that it is something nasty, it does make you wonder given what has been found in other counterfeit pigments.
As the Trademark owners of the Biotouch brand here in the UK, we do everything possible to ensure that pigments being sold are genuine; we work with most online market places to ensure that counterfeits are not being sold but it is important when making a purchase that you buy the ‘real deal’
Counterfeit pigments have a series of giveaways but the first thing that always stands out first to us from pictures posted online is the bold font that is often used on the front of the bottles. Original pigments do not have this. If you are unsure when purchasing then do not be afraid to email the seller and ask them for the lot number of the pigment. Biotouch always have a lot number in an American date format, either MM/DD/YY on the older pigments or MM/YY on the newer bottles; if the seller is genuine then they will have no issues in giving you the lot number. If when you receive your pigments they mention China or P.R.C. anywhere on the bottle then send them straight back and ask for a refund as Biotouch pigments are manufactured in the USA. More recently Biotouch has started to standardise their bottles and use a generic bottle with the colour printed on a white panel on the side.
The most important thing as a technician who buys pigments for use on clients is that you are diligent; if companies are selling genuine products then they will have no problem providing evidence.
While these are the methods of identifying counterfeit Biotouch products you should not be afraid to ask the companies that make the brand of pigments that you use if you are unsure about the authenticity of the product that you are using as it is your reputation on the line should there be any problems after using a counterfeit product
Written by Ben England, Operations Director, Eternal Beauty (UK) Ltd
Eternal Beauty Counterfeit Pigment Survey 2016 – 77 Responses Received
Eurofins Consumer Product Testing Reports June/July 2016
We thought since we are very nearly in early December that we ought to let you know when we are open over the Christmas period..
The good news is that we are open until 2pm on the 23rd December
We will then be closed over Christmas until Tuesday 3rd January 2017 when we will reopen at 9am
All orders placed while we are closed will be dispatched on the 3rd
Our phone lines will also be closed during this time, although we will do our best to answer emails in a timely fashion
Biotouch have announced a brand new digital machine than uses the cartridge system rather than the series of individual components like the Mosaic.
We have received our 'Test Kit' and have made a video of us unboxing it which can be seen below
The Biotouch Digital will be available for general ordering on Monday 14th November
Click HERE to shop now
Golden Brown is changing, we do not have an exact date as yet since Biotouch still have stock of the original formula left and so do we, but rest assured as soon as we are unable to get hold of any of the original colour we will let you know
There has already been some changes made recently to the Biotouch Feathertouch Kit with the new kits changing from a hand tool that accomodates the flat style needles to a hand tool that now accomodates needles that screw directly into the new Feathertouch hand tool. Biotouch have also introduces some new needles sizes; they now offer a 9 prong and a 14 prong sloped needles as well as a 17 prong 'U' shaped needle.
They have also introduced disposable hand tools in the same sizes as the replacement needles.
Because of the introduction of these new needles they have decided to discontinue the original FT7 and FT12 needles which means that we are unable to order any more and once our current stock is gone, its gone. Biotouch do however have plans to bring in the new sizes in the 'flat' attachment so that you can continue to use your existing hand tools if you wish. We will keep you updated with the progress of these needles as soon as we are able to find out any more.
However, to help accomodate the changes until the new flat style needles are available we will be offering a free threaded hand tool to any customer purchasing the new style needles up until the (valid on all orders placed up to and including on the 3rd September 2016)
As always, if you have any questions then please do not hesitate to Contact Us
I know that we have posted about this several times, but it seems that there are still people out there who are more interested in increased profit than the safety of your clients. Read our blog Post about Counterfeit Biotouch Pigments and How to spot them. Stay Safe and Buy Genuine
Click HERE to read the article