Terms & Conditions


All our orders come with free Royal Mail 1st Class Signed for delivery although there are other options available including Special Delivery Next Day, these options are at additional cost to the buyer and can be selected at the checkout. Details of the postage service available can be found HERE

Credit & Refunds

Please Allow up to 30 days for credits and refunds. All refunds will be issued using the same form of payment used in the original purchase. 


For all orders placed before 3pm Monday to Friday and 11am on Saturday we aim to dispatch your items the same working day however this is not always possible. You will be notified of any delays to the dispatch of your order by email.

Domestic and International orders are shipped by Royal Mail or UPS

Any other major shipping company can be used upon request, but customer will be responsible for all charges.

If a customer uses their own shipping company or already has an account with any of the companies listed above, they may use that account, but will be responsible for charges and arrangements.

International Orders

All international shipments will be delivered at the port of destination. All customs and clearing arrangements, brokering fees, taxes and duties are the responsibility of the purchaser. Please note Customs issues and charges vary by country. All orders sent internationally will be marked as commercial samples where a customs declaration is required.

Back Orders

Although we keep a large inventory of each product in stock, some occasionally sell out quickly. On the rare occasion that the products you have ordered is out of stock you will be notified as soon as is reasonably possible and given the choice to receive a refund or wait for the product to come back into stock. A timescale for restocking will always be given.

Errors or Ommissions

If an item was sent in error (on our part), please report it immediately and the mistake will be rectified and any returns postage credited in full.

Returns, Replacements & Exchanges

Replacement items are sent only after we have the returned items in hand, unless special circumstances cause us to waive the return requirement. All items returned as faulty will be fully tested on receipt; should an item be found not to be faulty on receipt then it will be returned free of charge but return postage to us will not be refunded. Should an item be defective then a replacement or refund will be offered. Please note that we operate a 14 day returns policy whereby the buyer is responsible for return postage except where the item is found to be faulty. All Returns must be accompanied by a fully completed Returns Form which can be found HERE


All machines, foot pedals and power adapters have have a standard Twelve (12) Month Limited Warranty unless otherwise stated. Parts and labour are covered. Eternal Beauty cannot be held responsible for any damage caused by tampering or improper use, or normal wear and tear. Although account information can be retrieved, the original invoice is preferred to insure warranty coverage. Warranties will be valid only on Machines determined to be defective, within the warranty period, and with the original serial number in place.

Eternal Beauty cannot be held liable for any lost income caused by faulty machines and in line with the Supply of Good & Services Act we will provide suitable recourse in the form of a replacement item as soon as is practically possible.

Privacy Notice

Information Collection and Use

Eternal Beauty (UK) Ltd does not store credit card details nor do we share customer details with any 3rd parties

Eternal Beauty (UK) Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. Eternal Beauty (UK) Ltd collects information from our users at several different points on our website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. Eternal Beauty (UK) Ltd also requires you to submit a user name and password of your choice for future access to your information. Your user name and password is to remain confidential and you should not share this information with anyone.

Registration In order to process your orders using this website, a user has the option to complete the registration form. During registration a user is required to give their contact information, which include name, e-mail, telephone number and physical address. This information is used to contact the user about the services on our site such as sending automated order status updates.

Order Most of the information collected in the registration process will be used to process orders. In the order process, a user must provide additional financial information such as credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We do not share your personal and financial information with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See Security paragraph for more details on security measures and procedures.

Cookies With respect to cookies, we use cookies to customize Web page content based on visitors' browser type or other information that the visitor sends. If a user rejects the cookie, they may still use our site, however you will be unable to use our shopping cart to purchase items online. This is because cookies are used by the shopping cart to retain information necessary to process your order. If you disable cookies, we will not be able to accept your order online. We do not share any information with any third party sites. Cookies are used strictly for the purpose of enhancing your personal experience with our site. When you close your browser, the cookies will be terminated.

Log Files We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We do not distribute or share IP information with any third parties.

Links This web site contains links to other sites. Please be aware that Eternal Beauty (UK) Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security Eternal Beauty (UK) Ltd's website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. If you have any questions about the security at our website, you can send an email to us at info@eternalbeautyuk.com

Special Offers If you choose to receive special offers, Eternal Beauty (UK) Ltd may send you such pertinent information. Our special offers are sent only to customers who grant Eternal Beauty (UK) Ltd permission to send such information. Eternal Beauty (UK) Ltd does not share your information with third parties and does not solicit outside parties to send special offers on our behalf. Out of respect for the privacy of our users we present the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by un-checking the appropriate field. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on products, services, special deals or news. Please see our choice and opt-out below for further details of how to be removed from our mailing list.

Choice/Opt-out Eternal Beauty (UK) Ltd does not use customers information for contact other than Eternal Beauty (UK) Ltd pertinent business. Eternal Beauty (UK) Ltd does not share our customers personal information with any outside parties. However, for customers who wish to opt-out or be removed from Eternal Beauty (UK) Ltd special offers and related news, Eternal Beauty (UK) Ltd provides several methods to accomplish this request. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the permission to send field when processing their order. They may also send us email to info@eternalbeautyuk.com with a request to be removed. Finally, they may also use the link provided with all communications to automatically unsubscribe.Copyright "Biotouch" and the Biotouch Logo are registered trademarks of Eternal Beauty (UK) Ltd

Copyright/Trademark "Biotouch", The Biotouch Logo, Mosaic, Feathertouch, Feather Touch & Instant Soothe are registered trademarks of Eternal Beauty (UK) Ltd